Returns
We want you to be satisfied with your purchase.
You may request a return if:
- The product is damaged upon delivery.
- The wrong product was delivered.
- The product has a manufacturing defect.
To be eligible:
- The request should be submitted within 7 days of receiving the order.
- The product must be unused.
- The product must be in its original packaging with all accessories and tags.
Non-Returnable Items
Returns cannot be accepted for:
- Opened products where hygiene or safety is affected.
- Customized or personalized items.
- Products damaged due to misuse.
- Gift cards (if applicable).
Damaged or Incorrect Orders
If your order arrives damaged or incorrect:
- Contact us as soon as possible.
- Include your order number.
- Attach photos showing the issue.
Our support team will review the request and provide the appropriate resolution.
Refunds
Once the returned item is received and inspected:
- Approved refunds will be processed using the original payment method.
- Processing time depends on your payment provider and bank.
Shipping fees are generally non-refundable unless the return is due to our error or a defective product.
Order Cancellation
Orders may be cancelled before shipment.
If an order has already been shipped, the standard return process applies.
Exchange Policy
Product exchanges are subject to stock availability.
If an exchange cannot be completed, a refund or store credit may be offered where applicable.
